Privacy Policy

The following statement covers the use of cookies on this website and information stored by Somerset Waste Partnership to provide waste and recycling services.

This website and cookies

To improve our website, small data files called cookies may be placed on your computer. These are not used to identify you personally.

To collect information about visits to our website, we use Google Analytics, which lets us know which types of computer and internet software are used to access the site and which pages are visited.

To comply with the Privacy and Electronic Communications Regulations, we use jConsent for WordPress to allow consent to be given for the use of Google

Our website will still work without non-essential cookies, but we will then have less information on how the site is used, which helps guide us in maintaining and improving it in future.

On some pages on this site, we use YouTube to provide useful videos. YouTube sets a cookie consisting of a randomly generated number to identify your browser, which expires when you close your browser. YouTube also sets a cookie VISITOR_INFO1_LIVE when viewing a page with embedded Youtube videos, which counts the number of views. This expires in 9 months.

The only essential cookie used (called CMSSESSID*) is needed for our site to work correctly. This expires and is deleted at the end of each session when you close your web browser.

To learn more about cookies and how to manage them, see advice provided by the Information Commissioner’s Office.

Information we store to provide waste and recycling services

Somerset Waste Partnership manages waste services on behalf of Mendip, Sedgemoor, South Somerset and West Somerset District Councils, Taunton Deane Borough Council and Somerset County Council. To provide you with waste and recycling services, we need to hold certain information about your household that relates to these services, which includes:

Address;
Details of the waste and recycling containers provided by Somerset Waste Partnership for your household;
Details of any additional services provided on a regular basis to your household (for example Garden Waste Collections, Clinical Waste Collections, Assisted Collections);
Details of Collection days;
Notes relating to previous requests and contacts made by, or on behalf of, members of your household relating to waste and recycling services at your household. This information will have been collected as a result of contacts made via our partner councils or contacts made direct to Somerset Waste Partnership.
You have the right to ask us to remove from our systems data relating to your services, but this may mean we are no longer able to provide those services for your household.

Who can access your data?

The information held will be available to staff of Somerset Waste Partnership and partner authorities. Information required to provide services will also be passed to the organisation contracted to deliver that service.

What is the information used for?

It will be used to provide waste and recycling services for your household. From time to time we may need to share the information for audit purposes. It may also be processed to help us develop the way services are used.

How is it stored?

Your information will be stored on a password protected computer system.

How long are records held?

Records required to provide the service to your household will be kept as long as necessary to continue providing services for your household. If you have reason to contact us to comment on our services or to raise a specific issue we will usually keep a record of that contact for two years, after which it will be deleted.

For queries regarding data protection and Somerset Waste Partnership, please contact the lead officer for Data Protection enquiries on 01823 625720.